Frequently Asked Questions
Q: Do I need a doctor's referral to come to physiotherapy?
A: A referral from your doctor is not required to receive physiotherapy. Some private insurance companies do require a medical referral, it is best to check with your provider prior to your first visit.
Q: How quickly will I be seen for my first appointment?
A: We will make every effort to book an appointment within 24 hours.
Q: How many treatments will I need?
A: Every condition is individually evaluated, based on the person and severity of their condition and patient activity expectations. Your physiotherapist will advise you of an appropriate treatment plan after your initial assessment.
Q: Does extended health cover my physiotherapy treatment?
A: Although everyone’s health and group plans are different, most plans will cover a percentage. Talk to your health plan provider for more specific details.
Q: Can you directly bill my insurance company?
A: We can direct bill most insurance companies with a few exceptions, please contact us for specific information about your insurer.
Q: Does the government cover any of the treatments?ctor's referral to come to physiotherapy?
A: The Medical Services Plan will cover a total of 10 treatments of physiotherapy, non-surgical podiatry, massage therapy, and chiropractic services for those that qualify for Premium Assistance. For further information on Premium Assistance, visit The Medical Services Plan website.
Q: I have been in a motor vehicle accident. Should I go to physiotherapy?
A: After you file a claim with ICBC, visit your doctor to discuss whether physiotherapy is appropriate for you. Most soft tissue injuries related to car accidents respond well to physiotherapy.
Q: How much will it cost?
A: Please refer to our Rates section
Q: What are my payment options?
A: The clinic accepts cash, cheques, Interac, Visa and Mastercard. We request payment at the time of each visit.
Q: Can I cancel an appointment?
A: We ask for 24 hours notice for cancellations. Your appointment time has been reserved for you. Please note that a $50 charge will be made for missed appointments.